Frequently Asked Questions

Can I suggest new features?
Absolutely, We love customer input, ideas, and suggestions.You can submit at http://ideas.eMedia.uk.com/ or our forum: http://www.eMedia.uk.com/forum/Alternatively, please feel free to contact ...
Can I private label (rebrand) this product with my own colors, logo etc?
All eMedia products can be private labeled or rebranded. Please see the eMedia Developer Network for complete private label documentation and step-by-step instructions.
Can I automatically send out emails at some time interval after a user joins my contact list?
Yes, such automated emails are referred to as Autoresponders. eMedia Email Marketer allows unlimited autoresponders that can be setup to send emails after a user signs up to the newsletter a ...
What server requirements do I need to run eMedia Email Marketer?
As we add new features and grow, our technical requirements can change over time. Also, as PHP, MySQL, and other technologies utilized by Email Marketer change over time, our requirements can be a ...
Can I modify my copy of this product?
Sure. All eMedia products come with complete PHP source code, so you are free to modify the code to suit your requirements. You are able to modify both the functionality of the applications an ...
Can I have an additional license key for our test server before going live?
Yes. We understand the staging process involved when developing a website for a client or on behalf of your company and our licensing system accomodates this.If you purchase any of our products an ...
Is there a time-limited or other type of trial I can download?
Due to the nature of the product, we cannot offer trial versions. We do however have an online demo, and we offer a 60 day, 100% Money back gaurantee, so if you do have any problems or concerns, ...
How often are product updates released?
Product updates (which include bug fixes) are generally released every 4-8 weeks. Product upgrades (which include new features) are generally released every 2-6 months. When you purchase an Inter ...
Can I private label (rebrand) eMedia Email Marketer with my own colors, logo etc? Is the PSD file available?
Yes, eMedia Email Marketer allows for easy rebranding. In fact, we pioneered rebrandable email marketing software to allow you to offer your own email marketing service and add value revenue ...
I am a web designer, ad agency or ISP. How can I offer eMedia Email Marketer to my clients?
eMedia Email Marketer was built from the ground up to help service providers such as web designers, advertising / marketing agencies and ISP's offer a do-it-yourself email marketing solution t ...
Can I have a subscription form on my clients web site, and have eMedia Email Marketer installed on my web server?
Yes, eMedia Email Marketer allows you to have seamless integration with your clients websites, so you can have subscribe and unsubscribe forms on your clients web sites, but still have the c ...
Can I have custom fields like First name, Last name, Address in my subscription forms?
Yes, eMedia Email Marketer has the capability of allowing you to create unlimited "Custom fields" including names, addresses, dates and more. Simply select the "Manage Custom Fields" option ...
How many emails can eMedia Email Marketer send per hour?
This depends greatly on your mail server specifications. We have conducted several sending tests which averaged 1,000 emails per minute using the cron sending method as opposed to the "popup" send ...
Can I use eMedia Email Marketer to manage the email marketing of more than one website?
Yes you can. There are two ways that you can do this.You can purchase multiple user licenses (eMedia Email Marketer comes with 5) and then set these users up as your different websites. All us ...
How can I send thousands/millions of emails with eMedia Email Marketer?
For a full explanation, please see this blog post: http://www.eMedia.uk.com/index.phps/366/
Why should I choose eMedia Email Marketer over one of your competitors?
In a nutshell:Optimized Database and indexing, tested with 250,000 emails on a basic shared server. 1,000,000 on an optimized server.Built from the ground up for service providers. Private label ...
Are all eMedia Email Marketer contact lists separate for my clients?
Yes. All of your clients contact lists, contacts, email templates and statistics are separate. None of your clients will ever see your other clients private data. eMedia Email Marketer include ...
Can I use my existing user database with eMedia Email Marketer?
Yes, you can use the API for eMedia Email Marketer to perform operations directly with eMedia Email Marketer instead of doing so the control panel, such as importing users.You can add cont ...
Is it possible to create personalized emails, e.g. 'Dear Mr. NAME' or 'Dear Mrs. NAME'?
Yes, such personalized emails use what we refer to as "Custom Fields". Custom fields can be created from the Contact List menu and users will be able to enter in data when they subscribe.Once yo ...
Can I setup eMedia Email Marketer with multiple users with their own contact lists and newsletters?
Of course. eMedia Email Marketer is a multi-user application, that allows you to create users that can manage their own contact lists, newsletters and other functionality. Users are created ...
Is this installed on my web server?
Yes, all eMedia products are installed directly on your web server, which means no monthly fees and no transaction, email fees etc. Each product has a simple step by step installation proces ...
Do you offer non-profit or educational organisation discounts?
We no longer offer educational discounts, however we still do offer a 50% non-profit organization discount depending on the organizations line of work.Often we also donate our software to various ...
Where can I find unbranded user guides that are not in PDF format? Are the user guides completely customizable?
You can retrieve the unbranded user guides by logging in to your client area (www.eMedia.uk.com/clientarea ) and clicking the "Userguides" link on the left menu. There you will find the userg ...
Can you customize this product for me?
Unfortunately we do not provide custom development services. We believe that we have become one of the leading development firms in our space by focusing on the improvement of our products as o ...
Do you offer ASP, .NET, Perl or ColdFusion versions of this product?
In the past, we offered different language versions of some of our software, but we have now discontinued our PERL, Cold Fusion, ASP and .NET products due to low demand and high production costs ...
Do you have any additional methods of payment besides credit card or PayPal?
We accept both check and direct wire transfers. For more information regarding these forms of payment, please contact us.
Do I need a dedicated server to run this?
No. All eMedia products don't require a dedicated server, and shared hosting environments will suffice. Please see the requirements page however, to make sure your web host meets the require ...
Is the license a life time license? Do I have to pay any additional fees?
The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software.
Does this product require users to download a browser plug-in?
No, all eMedia products are completely self contained and require no outside plug-in's or add-ons.
How do I receive the product after my purchase?
Upon purchase, you will receive an instant notification via email with the download details of your product, as well as access to the eMedia client area, where you can download your software ...
Do I need root access to install this?
No, you do not need root access to install any eMedia product, just FTP access.
Which WYSIWYG HTML editor does this product use?
We use DevEdit NX, one of our own products as the core WYSIWYG HTML editor. It's cross browser, XHTML compatible and has a whole host of great features.